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Return & Refund Policy
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Customers often ask what our return and refund policy is. We aim for complete customer satisfaction. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days of the invoice date. (see guidelines below). |
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Returns or Exchanges
If you are returning merchandise for a refund or exchange, please complete the Return Authorization Form for a RA Number. You will be provided with a RA Number and instructions for returning the merchandise. If you are requesting a refund, we will issue a refund for the items returned (less shipping charges) after we have recieved the items in unused and undamaged condition in its original unopened packaging with all accessories and manuals included. If you are requesting to exchange the merchandise, the replacement will be shipped to you once we receive the return. Shipping charges will apply to the replacement package. Returns are to be shipped prepaid by the buyer. Returns must be received within 30 days of the invoice date.
We do not accept returns or issue refunds on the following:
Vinyl Shutters, HVAC Parts (Includes Nordyne Replacement Parts, Coleman Replacement Parts, Furnace Door Filters and Universal Replacement Parts), Doors, Windows, Screen Kits, Window Glazing Kits, Special Orders, Products Shipped Factory Direct and any Returns with a total value less than $10.00. |
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Shipping Errors
If you are returning merchandise due to a shipping error, please contact customer service within 15 days of receipt for a Return Authorization Number. Please have your invoice available when you call. You will have the option to return the merchandise for a full refund, or have the items re-shipped. You will not be charged for return or replacement shipping charges. |
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Damaged Merchandise
Please inspect your package(s) before signing the release. Once you have signed the release, you have accepted the goods in their current condition. If the goods are damaged, you should refuse to sign the release. If your merchandise is damaged, please call customer service within 15 days of receipt. Per your request, we will ship you a replacement or cancel your order.
Note: We do not replace or refund damaged merchandise if it has been installed. |
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Restocking Fee
A restocking fee may be charged on some items due to crating and packaging. A 30% restocking fee will be charged on any returns received after 30 days of the invoice date, if we accept the return. |
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Unauthorized Returns
Products returned without authorization will not be accepted and returned to you at your cost without credit approval. |
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Warranties
Warranties for defective products are provided by the manufacturer. Please complete and mail any warranty cards received with your merchandise. If you need help with a warranty claim, please contact customer service. Please have your invoice avilable with the product code when you call. |
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